General terms and conditions

Your travel preparations made easy: Things to know for your unforgettable stay at Alpine Luxury Apartments Wolfgang.

Price information

• The prices are per day for a minimum stay of 5 nights
• For short stays of 3 days, we charge the maximum price of the booked flat type
• An additional €20.00 per day will be charged for each additional person
• Children up to 4 years stay free of charge
• Children bed costs €10.00 per day
• The final cleaning of the apartment costs between €60.00 and €80.00 regardless of the length of stay
• Dogs (on request) are charged €20.00 per day. Please bring a basket and blanket for your four-legged friend
• The local tourist tax is €3.00 per day/person aged 14 and over. This local tax can only be paid on site

Included services

• Made of high-quality stainless steel, the spacious swimming pool with light show is 14 metres long and 5.5 metres wide and has a water temperature of 33 °C in winter and 28 °C in summer. It also has an integrated underwater massage and a fantastic panoramic view and is filled with Grander water.
  Summer opening hours: daily Monday-Sunday 7 AM to 8 PM
  Winter opening hours: 6 days Monday-Saturday 4 PM to 8 PM, Sunday closed
• Access to the wellness oasis with Finnish sauna, aroma steam bath, Physio-Therm infrared cabin, experience showers, relaxation room with waterbeds (solarium and whirlpool for a fee)
  Summer opening hours: Monday, Wednesday, Friday: 4 PM to 8 PM; Tuesday, Thursday, Saturday: on request, Sunday closed
  Winter opening hours: Monday-Saturday 4 PM to 8 PM, Sunday closed
• Access to the lounge, a cosy Tyrolean parlour with fireplace
• Use of the sunbathing lawn with panoramic views
• Fully equipped kitchen with crockery, kitchen utensils, coffee machine, toaster, egg cooker, kettle and optional microwave, dishwasher, fridge with freezer compartment and four-ring ceramic hob
• Bed linen, towels (bath, hand and bath towels), sauna towels and tea towels
• Amenities such as TV with international channels, safe, hoover, hairdryer and free Wi-Fi access as well as deckchairs, sunshade and terrace table
• A laundry room with ironing facilities is available at all times (washing and drying machines for a fee)
• On request, we can bring fresh bread rolls to your flat door every morning
• Ski room with ski boot dryer
• Storage room for your bike
• Free mountain bike hire
• Cot (for a fee) and high chair on request
• Large car park with several parking spaces for each flat for easy unloading of suitcases
• Summer and winter: Free shuttle bus to the Alpe di Siusi panoramic cable car, bus stop just 50 metres away
• Free "Südtirol Guest Pass", which you will receive from us on arrival: With this guest card, you are mobile and can explore the Alpe di Siusi holiday region and South Tyrol by bus and train

Reservation and deposit

A reservation becomes binding upon receipt of a €100 deposit, which also serves as a potential cancellation fee. In the event of a delayed arrival or early departure, the full agreed reservation period will be considered for payment.

Cancellation fees

In the event of cancelation, the following cancellation fees apply:

• If you cancel between 60 and 30 days before your arrival, the deposit will be retained as a cancellation fee.
• If you cancel up to 15 days before arrival, 40% of the agreed total price will be charged.
• If you cancel 14 days or more before your arrival, in the event of late arrival, early departure or no-show, we will charge the entire booked stay.

The agreed price is the total price stated at the time of booking. If we succeed in re-letting the apartment, no cancellation fees will be charged.

Travel Cancellation Insurance

Something can happen before you start your trip. With our Travel Cancellation Insurance, you are financially protected in the event of illness or death in the family. If you arrive late or don't show up at all for a booked hotel stay or cancel early, you may be charged cancellation fees. To protect you from any expenses in such cases, we recommend that you take out this travel cancellation insurance so that any costs are covered by the insurance “Europäische Reiseversicherung” .

Payment

You can pay your invoice in cash (please note the applicable legal restrictions), by debit or credit card (Visa, MasterCard, CartaSi, except Diners and AMEX).

Arrival and departure

• Check-in: from 4 pm
• Check-out: until 9 am (late check-outs are also possible subject to availability and surcharge)
• For late arrivals or early departures, please let us know in advance

Smoking

All our apartments are non-smoking apartments. You are welcome to enjoy your cigarette on the balcony, on the terrace or in the garden, where you will find ashtrays.

Location

The centre of Fiè allo Sciliar is only 700 m away from our house: shopping centre, pharmacy, various bars, restaurants, pizzerias can be reached in about 2-5 minutes on foot. The panoramic Alpe di Siusi cable car is just a 7-minute drive from the residence, while the provincial capital of Bolzano is a 25-minute drive away.